The Annual Maintenance and Support Agreement
is designed to improve customer service by providing
phone, remote access and email support,
and discounts for TCPM updates of
the program (excluding media, handling, reinstalling
custom work and FileMaker Pro upgrades). To subscribe,
contact CM Software at 941-286-4196.
Software Maintenance is an allocation of the
cost of continuing improvements and advancing
the systems to insure they do not become outdated.
In addition, maintenance is required to make
minor corrections and to keep pace with the
evolution of computer technology, operating
systems, and other related technical advances.
Software Maintenance includes design, programming,
testing, documentation, and other technical
time required to improve the product.
At CM Software, Inc. we recognize
that to continue our success we must listen
and respond to our customers needs. Therefore,
we encourage suggestions for improvement from
our customers and view this feedback as being
critical to the long term evolution of our systems.
Software Support includes time utilized by
a customer for phone, remote access and email support, training,
installation and customizing.
*Internet Training, Installation and
Customizing are available
and will be charged at the current per hour
*Update charges will
apply for media, handling and other direct delivery
costs. Media and handling charges vary with
each update, based on actual cost and are currently
estimated at approximately $50.00 per user.
Additional charges will apply to incorporate
previous custom changes to updates.
For Users added to this license during the
term of this Maintenance and Support Agreement,
fees will be prorated for the remaining duration
of the Agreement.
Software Support & Maintenance agreements are
invoiced annually, approximately 30 days before
each expiration date. Failure to pay the support
and maintenance fee by the expiration date will
terminate the agreement renewal as of the expiration
*All referenced prices
reflect current pricing, and may be subject to
change without notice.